How do I get a refund or replacement?
Our team works hard to deliver excellent produce from our farms to your kitchen. We understand sometimes Mother Nature gets the best of us or transit takes a toll on our boxes. Whether this is your first order from The Peach Truck or your fiftieth, we want to know if you haven’t received our best, and we will work with you to make it right.
If your produce or pantry product is damaged or inedible, please submit a request within 30 days of receiving your order for our team to review. Here are a few things that will help us take care of you as quickly as possible:
- Please click here to contact our Community Experience team.
- Please provide your order number and as much detail as possible about the issue, including how many peaches are affected and how they've been stored since they arrived. You can click here if you need help locating your order number.
- While photos are not required, they are greatly appreciated. Photos can help us identify and address the problem faster and help us improve the experience for other customers in the future. Please take a photo of any issues you see when you receive your order, even if you aren’t able to submit your request right away.
Our Customer Experience team will review your issue and respond as quickly as possible to provide an appropriate resolution. Please note that we are not able to guarantee replacements or refunds outside of 30 days from your order receipt. That said, we understand life happens and we would still love to help if you had an issue.
A quick note about hard and soft peaches during the summer:
We ship our peaches tree-ripened, so they may be firm when you receive them and need a few days to condition on your counter into those soft and juicy gems you've been dreaming about.
Peaches need warmth to condition. Because each box takes a different route through the summer heat, some peaches may arrive more conditioned and closer to your desired softness.
Once your peaches "give a little" when lightly squeezed, whether that's the day they arrive or later in the week, you can refrigerate them to hold them at that level of softness for another week or so. If you leave soft peaches on the counter, they'll spoil pretty quickly, so don't wait! Enjoy or refrigerate those peaches right away.