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How do I place an order?

Ordering for Home Delivery You can visit our online store to see what products are available for Home Delivery. Some products are seasonal, so if you don't see it on our website it's not currently available for Home Delivery. When adding an item rem

Is it possible to pay for my order in installments?

Yes! You will be able to select the option to pay in four installments with Shop Pay when you reach the "Payment" page during checkout. There is a $50 minimum to use Shop Pay; for any order totaling less than $50, full payment will be required up fro

Where can I find my Order Number?

Providing your order number helps our customer experience team to serve you quickly and effectively. You can locate your order number in the top right corner of the confirmation email you received when you placed you order.   Example Order Confirmati

What is your refund policy?

Creating a joyful experience is our highest priority. Our team works hard to deliver excellent produce from our farms to your kitchen. We understand sometimes Mother Nature gets the best of us or transit takes a toll on our boxes. Whether this is you

How do I get a refund or replacement?

Our team works hard to deliver excellent produce from our farms to your kitchen. We understand sometimes Mother Nature gets the best of us or transit takes a toll on our boxes. Whether this is your first order from The Peach Truck or your fiftieth, w

Can I change my order?

Possibly! It depends on what change you'd like to make and when your order is scheduled to ship. Once an order has shipped or is being prepared for shipment, we're usually unable to make changes. I want to change the shipping address for my peaches.

Can I reschedule my order?

Tour Orders As long as we are not sold out, you can reschedule your stop on The Peach Truck Tour at least five days in advance of your existing stop and your preferred stop. Please contact our Customer Experience team and include your order # as well

How do I track my order?

Shipping Confirmation Email You should receive a shipping confirmation email with a tracking number when your order begins its journey to you. This tracking number will automatically be sent to the email address on file when our shipping carrier scan

Can I pay for my order by phone?

For security purposes, as an e-commerce company, we only take payment for The Peach Truck Tour and Home Delivery orders through our website. If you're having trouble placing your order online, please contact our Community Experience team.

Can I change or add a gift note?

As long as your order isn't being prepared for shipment, we can add or change a gift note. Please contact our Community Experience team with your order details and the gift message you'd like us to include. Remember to include your name if you want t

Can I cancel my order?

As long as your Home Delivery order isn't being prepared for shipment (or your Tour stop is at least 5 days away), we can cancel it for you and provide a full refund. Please contact our Customer Experience team with your order details and let us know

Can I change the items in my order?

Adding Items  We are unable to add items to an existing order, so we recommend you place a new order if you want to purchase additional sweet treats from The Peach Truck. If you have multiple orders for a Tour stop, please bring both QR codes with yo

Will my items ship together?

Peaches ship separately. While we expect all other items to ship together most of the time, our fulfillment team may send some items separately to better protect them in transit, even if they belong to a single order. You should receive a separate tr

How do I pay with my gift card?

Your gift card can be used for any of our products in our online Home Delivery store, at our Nashville Booths, or for any of our Tour locations. Don't forget - our Tour locations are pre-order only so place your order online using your gift card befo

Why doesn't my order qualify for free shipping?

If you've had a look at our website banner you're probably wondering what "where available" means.  We offer free shipping on most orders over $99.  We consider an order to be items shipped to the same address on the same date.  If you need items sen

How do I apply a discount code?

When placing your online order, select the products you wish to purchase as normal and proceed to checkout. When you reach the payment screen, enter your discount code in the box labeled 'Gift Card or Discount Code'. Click Apply If the discount cod

How do I use my gift card to make a purchase?

Your gift card can be used for any of our products in our online Home Delivery store, at our Nashville Booths, or for any of our Tour locations. Don't forget - our Tour locations are pre-order only so place your order online using your gift card befo

My bank statement shows an extra charge.

If you placed one order but have two charges from The Peach Truck on your bank statement, the extra charge typically disappears after a few business days. This might happen if your first payment attempt is declined and you click 'Pay now' a second ti