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The Peach Truck Tour

19 articles

Articles

Can I get a refund for my Tour order?

Creating a joyful experience is our highest priority. Whether this is your first order from The Peach Truck or you're fiftieth, we want to know if you haven’t received our best, and we will work with you to make it right. Please note that we are unab

How do I know you have my order for The Peach Truck Tour?

Once you place an order on our website, you'll see a confirmation page with an order number, a summary of your order details, and a QR code. You'll need to bring this QR code to your location in order to pick up your peaches. You should also receive

When will The Peach Truck Tour be in my area?

Great question! Did you know that we have 2 separate tours? The Peach Truck Summer Tour features fresh peaches, and as of fall 2021, we added The Peach Truck Winter Tour featuring fresh satsumas.  You can click here to view our map and search for the

How do I purchase peaches on The Peach Truck Tour?

We're so glad you asked! You can click here to view our map and search for the location nearest you.  If The Peach Truck Tour is coming to your area, you can place an order to pick up a box (or as many boxes as you can fit in your car) during one of

Can you ship my Tour order to me?

We're sorry, but are unable to ship Tour orders that are not picked up. If you are no longer able to make your Tour Stop, we recommend you see if someone else can visit the location for you. If that is not possible, you can contact our Customer Exper

I have a quality issue with my Tour box.

We hold ourselves to a high standard, but sometimes we fall short of picking and delivering the perfect peach. Working with a fragile natural product is a joyful adventure, and we'll always take care of you if there's an issue with your peaches. My p

Do you offer wholesale pricing on The Peach Truck Tour?

We offer a $5 off per box discount if you purchase at least 24 of our 25 lb. boxes in a single order for The Peach Truck Tour. This discount won't apply, for example, if you order 12 boxes for pickup in July and 13 in August. If you're interested in

How to switch Tour stop for pre-order pickup

Given the fact that our produce is hand-picked when it's are tree-ripe, timing is a critical component of The Peach Truck Tour. While we do our best to accommodate our customers, we are unable to make any changes once we reach the 5-day window before

Where does The Peach Truck Tour go?

That depends, which Tour are you looking for? The Peach Truck Summer Tour features fresh peaches, and as of fall 2021, we added The Peach Truck Winter Tour featuring fresh satsumas.  Our Peaches are in season late May-August, and Satsumas are in seas

What products are available at The Peach Truck Tour stops?

Great question! Did you know that we have 2 separate tours? The Peach Truck Summer Tour features fresh peaches, and as of fall 2021, we added The Peach Truck Winter Tour featuring fresh satsumas.  On both Tours, we offer various pantry items to try a

Can I get my peaches replaced on The Peach Truck Tour?

We're sorry you're not thrilled with the peaches you picked up from The Peach Truck Tour. We are not able to provide replacements for your peaches, but we will always take care of you if there's a quality issue with your box. If you're not able to en

What if I can't pick up my order?

You can change the pickup location up to 5 days before your chosen Tour Stop. If you need to make a change, please contact our Customer Experience team. We are unable to change your pickup location within 5 days of your chosen Tour Stop. We understan

Will I have to wait in a line?

Taking orders online has reduced the wait time for picking up orders on The Peach Truck Tour. Every location is different, so we can't confirm how long the wait might be at your stop. Lines often begin to form before the start time, but our team work

How do I pick up my order from The Peach Truck Tour?

When you place your order, you should receive a confirmation email with an order number, order summary, and a unique QR code. Please bring this QR code to your stop (either printed or on your smartphone) to pick up your order. If you have placed mult

Will I have to get out of the car to get my Tour order?

Yes. The vast majority of our locations will not be drive-up, but we are committed to your safety, comfort, and a smooth experience with The Peach Truck Tour. What will the pickup process look like? We have taken every precaution possible to limit an

I can't carry a heavy box by myself.

We recommend you to bring along a helper (or a wagon) if you have someone who can accompany you and help you carry your peaches to your vehicle. If you come alone and need assistance, simply ask one of our smiling teammates and someone will take care

Where is my nearest Tour stop?

Great question! Did you know that we have 2 separate tours? The Peach Truck Summer Tour features fresh peaches, and as of fall 2021, we added The Peach Truck Winter Tour featuring fresh satsumas.  Our Peaches are in season late May-August, and Satsum

Can I get my order shipped to me instead of coming to the Tour stop?

We ship fresh peaches across the US during the summer season (June-August), but we are not able to ship The Peach Truck Tour orders. The 25 lb. boxes are too heavy to ship safely. If you'd prefer to order a smaller box of peaches for Home Delivery, w

Help! I missed my stop on The Peach Truck Tour.

We're sorry you couldn't make your stop! We know life happens, and our team will be happy to help you. We are not able to offer refunds within 5 days of a Tour stop, but if you missed your location we will send you a store credit that you can use to