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What is your refund policy?Updated 4 months ago

Creating a joyful experience is our highest priority. Our team works hard to deliver excellent produce from our farms to your kitchen. We understand sometimes Mother Nature gets the best of us or transit takes a toll on our boxes. Whether this is your first order from The Peach Truck or your fiftieth, we want to know if you haven’t received our best, and we will work with you to make it right.

If your produce or pantry product is damaged or inedible, please submit a request within 60 days of receiving your order for our team to review and provide a refund. Here are a few things that will help us take care of you as quickly as possible:

  • Please click here to contact our Community Experience team.
  • Please provide your order number and as much detail as possible about the issue. You can click here if you need help locating your order number.
  • While photos are not required, they are greatly appreciated. Photos can help us identify and address the problem faster and help us improve the experience for other customers in the future. Please take a photo of any issues you see when you receive your order, even if you aren’t able to submit your request right away.

Our Customer Experience team will review your issue and respond as quickly as possible to provide an appropriate resolution. Please note that we are not able to guarantee replacements or refunds outside of 60 days from your order receipt. That said, we understand life happens and we would still love to help if you had an issue.

Please note we are unable to accept returns for any items. All sales are final, and we'll never ask you to return products in exchange for a refund.

A Note About Refunds for Local Pickup

We are not able to replace any items purchased at Local Pickup with a Home Delivery shipment. Rather, we will set up a replacement pickup for you at the next available stop. If this does not work with your schedule, you will receive a refund.

If you missed your Local Pickup stop, please reach out to us ASAP so that we can get your pickup rescheduled for you! 

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