What is your refund policy?Updated a month ago
Creating a joyful experience is our highest priority. Our team works hard to deliver excellent produce from our farms to your kitchen. We understand sometimes Mother Nature gets the best of us or transit takes a toll on our boxes. Whether this is your first order from The Peach Truck or your fiftieth, we want to know if you haven’t received our best, and we will work with you to make it right.
If your produce or pantry product is damaged or inedible, please submit a request within 30 days of receiving your order for our team to review. Here are a few things that will help us take care of you as quickly as possible:
- Please click here to contact our Community Experience team.
- Please provide your order number and as much detail as possible about the issue. You can click here if you need help locating your order number.
- While photos are not required, they are greatly appreciated. Photos can help us identify and address the problem faster and help us improve the experience for other customers in the future. Please take a photo of any issues you see when you receive your order, even if you aren’t able to submit your request right away.
Our Customer Experience team will review your issue and respond as quickly as possible to provide an appropriate resolution. Please note that we are not able to guarantee replacements or refunds outside of 30 days from your order receipt. That said, we understand life happens and we would still love to help if you had an issue.
Please note we are unable to accept returns for any items. All sales are final, and we'll never ask you to return products in exchange for a refund.
A Note About Refunds for Local Pickup
We are not able to replace or ship any items purchased at Local Pickup. If you have a quality issue with produce in your order, please click here to contact our Community Experience team with your request within 30 days of the pick-up date. Please include your confirmation number and if possible a photo of the label on the side of your box. This can help us better investigate any possible issues.
If you missed your tour stop for any reason, please submit a request within 30 days of the scheduled tour stop to receive a store credit. We are not able to offer refunds for missed tour stops, but we'll send you a credit for your pre-order purchase amount in the form of a digital The Peach Truck gift card.