There's a delivery problem. Do I need to contact UPS?
We may encourage you to contact UPS if you want to make a change to your delivery while your box is in transit, but if there's a problem with your delivery our Customer Experience team will be happy to help you. We'll reach out to UPS so you don't have to.
The tracking says my order was delivered, but it's not here.
Sometimes the tracking doesn't keep up with the package. We recommend you give the package until end of day to see if it turns up. We also encourage you to check around your property and with a neighbor or two to make sure the box isn't hiding in the wrong place.
If you haven't found your box by the next day, or if you have any issues with the box once you do find it, please contact our Community Experience team. We will replace the shipment if it's missing or handle any quality issues with your delivery.
I think my shipment is stuck in transit.
If you've been tracking the tracking and it hasn't updated for a while, there may be a few reasons for this. Our fulfillment team prints your shipping label early so if you see "Label Printed" or "Shipment Ready for UPS," that means your order is being prepared for shipment.
If the tracking showed progress but has stalled for a few days and says "In Transit," it may just be taking a little longer to move from one checkpoint to another. UPS will ask you to check back the following day for an update. If you don't see an update after 3-5 days, please contact our Community Experience team.
My peaches are stuck in transit.
We ship our peaches Monday-Wednesday so they arrive by the end of the delivery week. If your tracking number shows a Monday or Tuesday delivery, your peaches will have spent too long in transit. Please contact our Community Experience team and we'll replace or refund this order based on your preference.
The tracking says my order has been returned to sender.
If you see this status on a tracking page, you might also see a reason the package is being returned. Please contact our Community Experience team and we'll take care of you. If you see that the issue is an insufficient address (usually a missing apartment or suite number), please include an updated address in your email so we can replace the order for you as quickly as possible.
The tracking says my order has been damaged.
Yikes! Please contact our Community Experience team and we'll replace or refund this order based on your preference.