I have a quality complaint about my box.Updated 8 months ago
We hold ourselves to a high standard, but sometimes we fall short of picking and delivering the perfect peach. Working with a fragile natural product is a joyful adventure, and we'll always take care of you if there's an issue with your peaches.
My peaches have some bruises.
Anyone who picks and packs The Peach Truck peaches has been trained to take great care handling the fruit. Sometimes bruises can develop because of a bumpy ride in transit. There are a few steps you can take once you get your peaches to prevent further bruising:
- Be gentle with your peaches. They may be firm, but they're still fragile.
- Remove them from the box and spread them on your counter.
- If you notice any peaches have small bruises or indentations, set them aside and keep an eye on them. They may soften faster and most of the peach will still be juicy and delicious.
If any of your peaches develop severe bruises that render most of a peach unusable, please contact our Community Experience team and we'll make it right.
My peaches are overripe.
We pick our peaches at their peak freshness, but the heat of transit can sometimes take the conditioning process a little too far. If any of your peaches are overripe or spoiled when they arrive, please contact our Community Experience team as soon as possible. If you're able to send a photo of the spoiled peaches and let us know the number you aren't able to use, our team will be able to help you more efficiently.
My peaches are not the size or color I expected.
We celebrate the variety of our varieties! Your peaches may be more red, yellow, or green on the outside than what you're used to receiving, even in previous orders from The Peach Truck. They may be smaller, or even come in a range of sizes within the same box (this is why we sell our peaches by weight on Tour and in Nashville). Regardless of color or size, we hold every peach to the same high standard.
We encourage you to trust the conditioning process. Don't give up on them if they're smaller or greener than you were expecting. One of our sweetest varieties (and a staff favorite) is actually a yellow-green peach called an Elberta.
We don't consider size or color quality issues, but if any of your peaches don't soften after a few days on your counter please contact our Community Experience team and they'll make it right.
My peaches are juicy but they aren't sweet.
Because we grow so many varieties, our peaches come in a range of sweet and tart flavors. If the peaches are juicy and delicious but a little more tart than you're used to, we're glad you get to try a new kind of peach!
If your peaches taste unpleasant, sour, bitter, or bland, there's a problem with your box. Those are never words we expect to hear about our peaches. Please contact our Community Experience team with your order details and they'll take care of you.