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Can I get a refund for my Tour order?

Creating a joyful experience is our highest priority. Whether this is your first order from The Peach Truck or you're fiftieth, we want to know if you haven’t received our best, and we will work with you to make it right. Please note that we are unable to replace or ship items purchased on The Peach Truck Tour (Winter or Summer)for any reason.

Changes & Cancellations

You can make changes to your tour order up to 5 days before your scheduled pickup. If you need to cancel your order up to 5 days before your tour stop, please click here to contact our Community Experience team to request a cancellation and a full refund.

If you need to make a change or cancellation within 5 days of your scheduled stop, we are not able to provide refunds, but we will happily send you a store credit. Please click here to contact our Community Experience team and we'll take care of you.

Missed Pickup

If you did not pick up your order for any reason, please submit a request within 30 days of the scheduled tour stop to receive a store credit.

Store credits come in the form of a digital The Peach Truck gift card. You can apply that to a later stop, a Home Delivery order, or save it for a future purchase! It will never expire.

Fresh Produce Quality Issues

If your produce is damaged or inedible when you receive it, please let us know as soon as possible. You can submit a request within 30 days of receiving your order for our team to review. Here are a few things that will help us take care of you as quickly as possible:

  • Please provide your order number. You can click here if you need help locating your order number.
  • Please share as much detail as possible about the issue, including the number/percentage of affected produce and how they have been stored since you picked them up.
  • While photos are not required, they are greatly appreciated. Photos can help us identify and address the problem faster and help us improve the experience for other customers in the future. If you are able, please send a photo of the label on the side of your box when you submit your request, as well as any relevant photos of the produce itself.
  • Please click here to contact our Community Experience team.

30 Days

Our Customer Experience team will review your issue and respond as quickly as possible to provide an appropriate resolution. Please note that we are not able to guarantee refunds outside of 30 days from your order receipt, and we are not able to refund missed pick-ups for any reason. That said, we understand life happens and we would still love to help if you had an issue.

 

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