Can I get a refund for my local pickup order?Updated a month ago
Creating a joyful experience is our highest priority. Whether this is your first order from The Peach Truck or you're fiftieth, we want to know if you haven’t received our best, and we will work with you to make it right.
Cancellations
If you need to cancel your Local Pickup order, please click here to contact our Community Experience team to request a cancellation and a full refund. If you are cancelling because of a scheduling conflict, please know we have several alternate dates that you could reschedule to!
Changing Your Pickup Date
If you need to change your pickup date at any time before the initial date, simply choose your new desired date from the Local Pickup list and contact our Community Experience team to request the change.
Missed Pickup
If you did not pick up your order for any reason, please submit a request as soon as possible to reschedule your pickup or receive a store credit.
Store credits come in the form of a digital The Peach Truck gift card. You can apply that to a later stop, a Home Delivery order, or save it for a future purchase!
Fresh Produce Quality Issues
If your produce is damaged or inedible when you receive it, please let us know as soon as possible. You can submit a request within 60 days of receiving your order for our team to review. Here are a few things that will help us take care of you as quickly as possible:
- Please provide your order number. You can click here if you need help locating your order number.
- Please share as much detail as possible about the issue, including the number/percentage of affected produce and how they have been stored since you picked them up.
- While photos are not required, they are greatly appreciated. Photos can help us identify and address the problem faster and help us improve the experience for other customers in the future. If you are able, please send a photo of the label on the side of your box when you submit your request, as well as any relevant photos of the produce itself.