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Tour Orders

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Articles

Can I get a refund for my Tour order?

Creating a joyful experience is our highest priority. Whether this is your first order from The Peach Truck or you're fiftieth, we want to know if you haven’t received our best, and we will work with you to make it right. Please note that we are unab

How do I know you have my order for The Peach Truck Tour?

Once you place an order on our website, you'll see a confirmation page with an order number, a summary of your order details, and a QR code. You'll need to bring this QR code to your location in order to pick up your peaches. You should also receive

When will The Peach Truck Tour be in my area?

Great question! Did you know that we have 2 separate tours? The Peach Truck Summer Tour features fresh peaches, and as of fall 2021, we added The Peach Truck Winter Tour featuring fresh satsumas.  You can click here to view our map and search for the

How do I purchase peaches on The Peach Truck Tour?

We're so glad you asked! You can click here to view our map and search for the location nearest you.  If The Peach Truck Tour is coming to your area, you can place an order to pick up a box (or as many boxes as you can fit in your car) during one of

Can you ship my Tour order to me?

We're sorry, but are unable to ship Tour orders that are not picked up. If you are no longer able to make your Tour Stop, we recommend you see if someone else can visit the location for you. If that is not possible, you can contact our Customer Exper

Can I order by phone?

For your protection, as an e-commerce company, we only take payment for Tour pre-orders through our website. If you're having trouble placing your order online, please contact our Customer Experience team.

I have a quality issue with my Tour box.

We hold ourselves to a high standard, but sometimes we fall short of picking and delivering the perfect peach. Working with a fragile natural product is a joyful adventure, and we'll always take care of you if there's an issue with your peaches. My p

Can I change my order?

Possibly! It depends on what change you'd like to make and how close your request comes to your Tour Stop. You can make most changes up to 5 days before a Tour Stop. If you wish to make a change within 5 days, please contact our Community Experience

Do you have my order?

Once you place an order on our website, you'll see a confirmation page with an order number and a summary of your order details. You should also receive a confirmation email with this same information. If you don't see an order confirmation in your i